Exchange & Refund Policy

IT’S IMPORTANT TO US THAT YOU'RE COMPLETELY SATISFIED WITH YOUR VILLAGEMART.COM MERCHANDISE.

Return Conditions

• Return Window: You have 14 days from the shipment date of your order to request a return.
• Item Condition: Returned products must be unworn, unwashed, and in their original condition, with all tags still attached.
• Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on fragrances, swimwear, or undergarments.
• Return Shipping Fee: A $9 return shipping fee will be deducted from your store credit or exchange value.
• Return Address: All returns must be shipped to:

199 S Mt Pleasant Rd, Collierville, TN 38017

How to Start a Return

Registered Customers: Log in to your account and go to the "Returns" section to start your request. You can follow the steps below or click directly on this link.

Guest Customers: Use this link to request a refund.

Processing Time

Once your return arrives at our warehouse, exchanges or store credits are processed within 3 business days after inspection.

Store Credit & Exchanges

After your item is received and inspected, we’ll issue a store credit or exchange for the full cost of the returned item (excluding shipping fees).

Please note: Original shipping charges are non-refundable.

Important Notes

• We recommend using a trackable shipping method when returning items to ensure your package arrives safely. If your return shipment is lost in transit, please contact the courier to file a claim, and we’ll do our best to assist you in resolving the issue.
• Exchanges or store credits cannot be issued for items we do not receive.
• If you received a defective or damaged product, we’ll replace it free of charge.