Exchange & Refund Policy
It's important to us that you're completely satisfied with your VillageMart.com merchandise. If something doesn't work out, we've made returns simple.
14
Days to Return
3
Days Processing
3
Easy Steps
How to Start a Return
3 Easy Steps
Log into your account or use the guest link to start your return in just a few clicks.
Log In
Sign into your account and navigate to the Returns section.
Select Your Order
Choose the order and items you'd like to return or exchange.
Request Return
Submit your return request and follow the shipping instructions.
Policy Details
What You Need to Know
What's Accepted
Return Conditions
What's Not Accepted
Non-Returnable Items
📦 We recommend using a trackable shipping method. Village Mart is not responsible for return packages lost or damaged in transit.
What to Expect
Store Credit & Exchanges
Processing Time
Once your return arrives at our warehouse, exchanges or store credits are processed within 3 business days after inspection.
Store Credit & Exchanges
We'll issue a store credit or exchange for the full cost of the returned item, excluding shipping fees.
Shipping Charges
Original shipping charges are non-refundable. Exchanges or store credits cannot be issued for items we do not receive.
Defective Products
If you received a defective or damaged product, we'll replace it free of charge. Please contact us as soon as possible.