Refund policy

IT’S IMPORTANT TO US THAT YOU'RE COMPLETELY SATISFIED WITH YOUR VILLAGEMART.COM MERCHANDISE.

Return Conditions

• Return window: You have 14 days from the shipment date of your order to request a return.

• Item condition: Returned products must be unworn, unwashed, and in their original condition, with all tags still attached.

• Non-returnable items: For hygiene and safety reasons, we cannot accept returns on fragrances, swimwear, or undergarments.

• Return shipping fee: A $9 return shipping fee will be deducted from your store credit or exchange value.

• Return address: All returns must be shipped to:

  199 S Mt Pleasant Rd, Collierville, TN 38017

How to Start a Return

• Registered customers: Log in to your account and go to the Returns section to start your request.

• Guest customers: Use the “Manage Your Order” link found in your order or shipping confirmation email to begin the return process.

Processing Time

Once your return arrives at our warehouse, exchanges or store credits are processed within 3 business days after inspection.

Store Credit & Exchanges

After your item is received and inspected, we’ll issue a store credit or exchange for the full cost of the returned item (excluding shipping fees).

Please note: original shipping charges are non-refundable.

Important Notes

• We are not responsible for lost or missing return packages. If your return shipment is lost, please file a claim directly with the courier you used.

• Exchanges or store credits cannot be issued for items we do not receive.

• If you received a defective or damaged product, we’ll replace it free of charge.